Laserfiche WebLink
A7774ell-wVAfT <br /> hpee <br /> TO w- n o <br /> 4 <br /> 16.Gr6df Xeck oW,,e6rth <br /> Mash �.ia sa h 02649 <br /> Hours: Mon.-Fri., ; ani--4:30pm Assessing Depamnent <br /> Phone: (508)539-1400-Ext.52 ,Jason R.Str e el,MAA <br /> `AX: {508}539-1405 Director of Assessing <br /> April 19, 2007 <br /> Q.A. Protocol <br /> o bie iv : <br /> To ensure consistent levels of professionalism, quality and performance from the <br /> Assessor's Office, its employees and contractors. i <br /> Ros Pons ibilli ies: <br /> Each individual member of the Assessor's Office and any vendor.is responsible for <br /> maintaining and checking the quality of their own work. <br /> The Assistant Assessor, as supervisor to the support staff and data collector, is responsible <br /> for checking and maintaining the quality of work of those staff members in her bailiwick. <br /> The Director of Assessing is responsible for the quality of all work performed both by staff <br /> members and any consultants engaged to supply services to the Assessor's office. <br /> Mothodol <br /> The Assistant Assessor effectively achieves her Q.A. objectives by general direct <br /> observation and also by reviewing, at minimum, a 10% random sample of work performed by the <br /> support staff & data collector. <br /> The Director too achieves his Q.A. goals by a system of general observation, supervision <br /> and random review of at least 10% of work performed by any consultant. This quality assurance <br /> check includes reviewing all reports, conclusions and submissions of paperwork performed by the <br /> contractor. Periodic random field reviews are conducted of any data collection work submitted. <br /> The Director also randomly reviews any and all work and supervision performed by the <br /> Assistant Assessor, including but not limited to: a 10% revie v of the work that the Asst. Assessor <br /> _R his_reviewed of the support staff and data collector. <br /> Regular interactive supervision is employed to maintain communication with all office <br /> members and consultants and to correct or compliment the work being performed. severe or <br /> repeated errors are documented for immediate correction and future training purposes. Error free <br /> work is recognized and regarded. <br /> Respectfully tfully Submitted <br /> to the Board of Assessors, <br /> . ..� Jason F . Streebel <br /> Director of Assessing <br />