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■ i <br /> f <br /> n i <br /> I <br /> I <br /> carne in here last time they were honestly trying to work at this. They have had a lot <br /> f specific problems. Unfortunately, she couldn't say that she wasn't unhappy when <br /> she heard about this. She was outraged as was Cameron. This was an unfortunate <br /> thing that has happened twice. She wanted everything stepped up and heightened <br /> last time. She was embarrassed that it happened a second time. They -were planning <br /> on going above and beyond everything. They were willing to put the conditions on <br /> themselves anyways whether,the board decided to or not. They were willing to work <br /> with the board and keep the relationship as good as possible. They wanted to make <br /> sure that it never happened again. It was not good for their business. They did not <br /> want to be selling food that was expired. <br /> Mr. Bowar wanted to add as the operations manager. His purpose to come here <br /> today was to advise the board that the problem was going to get fixed. <br /> FIs. Warden stated that they failed to do one thing. They never mentioned haw bad <br /> they felt about the consumer who took a bite of this sandwich. They were concerned <br /> about botulism for this person. This was a young construction worker. Your concern <br /> is with your company. The board's concern is with the residents of the town and the <br /> surrounding area. Ms. Warden now shows the sandwich in question to the <br /> management from Mobil.) There were big black spots on those sausages. <br /> Mr. Bowar stated that it was unacceptable and not solely from a company <br /> perspective. It was unacceptable-from a customer perspective.They were very <br /> focused on the health of their customers. They brought in professional food service <br /> trainers. They provided eight hours of food service training to those employees. <br /> People have to be held accountable for this. He didn't believe the issue was training. <br /> k <br /> He felt that they had some issues with competency and people's sense of urgency <br /> with services. But, from a company's perspective that they did the right things in <br /> terms of getting their employees trained. Novi, he agreed... <br /> Ms. Grady interjected that they had no validation of their competency. They could <br /> speak to somebody all you want. But,unless you have something that speaks to their <br /> I <br /> I <br /> } competency. You couldn't just say that they were incompetent. They had n <br /> validation of their competency. <br /> Mr. Bowar stated that they had a process to validate competency. <br /> Ms. Grady asked if they passed that. <br /> Mr. Bowar replied that he was talking-about the validation of the execution of the <br /> programs. He talked about the processes that come in. They were going to increase <br /> significantly their oversight. Not just here, but in their other stores in terms of the <br /> frequency of doing these check lists and validating the competency of the employees <br /> n a person-to-person basis. flaking sure that they understand the following ofthe <br /> processes that they have put into place. He felt that as a company they were very <br /> concerned about their customers' health. He was very concerned. That was his <br /> 11 <br />