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i <br /> 5 <br /> Mr. Shultz agreed that that was correct. <br /> IIs. Grady stated that at this point the professional trainer that did this other four- <br /> hour thing was no longer available. <br /> Mr. Bowar stated that that was the initial program training for the roll out. This <br /> product was rolled out across New England so that every store that received the <br /> product went through this initial training. Then the idea was that they would luring <br /> that person in on a periodic basis for a.refresher training and to get the local trainer <br /> certified in the program as well. The local trainers did go through that training. It <br /> was a"train the trainers"program. <br /> Ms. Grady stated that her point was that it obviously-didn't work. She would hope <br /> that they didn't just abandon the program.' <br /> Mr. Bowar stated that around the other parts of New England they were executing <br /> this program very well. His personal feeling was that they the training and they had <br /> some.successful execution of that training in other parts of New England. It was the <br /> same trainer. He would go back to the competency levels of the individuals. Not <br /> only did they do this initial four-hour training. But, they did a.second training with <br /> the store manager who had been trained. The tvvo individuals who claimed that they <br /> didn't understand the process after eight-hours. It was not a particularly complex <br /> process. He felt that in this case it was a personal or individual issue that they <br /> needed to address. <br /> Mr. Harrington asked if they had someone that vent around regionally to hit each of <br /> the stores for their own internal quality control. <br /> Mr. Bowar stated that they had developed a food service checklist that they used as <br /> part of the territory manager's regular site visits. They also had to merchandising <br /> specialists that spot-check this in their visits. Even himself, all of the management <br /> staff this was part of their structured store visit. Again this incident did point out that <br /> they needed to continue to focus and provide emphasis on that point. Especially <br /> where they noted concerns initially. <br /> Mr. Harrington asked how often the groups got around to each ofthe stores. <br /> Mr. Bowar stated that the territorial managers are required to visit their stores at <br /> least four tunes per month. The merchandising specialist would probably visit each <br /> store probably once every other month. So this particular store should be visited <br /> once per week and a food service checklist conducted by territorial manager at least <br /> one time per month and the store manager conducting the food service checklist one <br /> time per week. <br /> Mr. Shultz stated that the checklist list vias supposed to be done.three tunes per week by <br /> 5 <br />