12/13/1993 BOARD OF SELECTMEN Minutes

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41 r� BOARD OF SELECTMEN Page MINUTES MONDAY, DECEMBER 13, 199 APPROVAL OF MINUTES: November 29, 1993 Regular and Executive sessions: Selectman vaccaro asked that the minutes be amended to reflect on page seven, second motion under Tax Classification to delete; Mr. Orlando and insert; Selectman Caffyn. VOTE: - . Water Commissioners vote: Unanimous. 3-0. ***The tot i on was rude by Selectman Mills to approve the Regular Session minutes of November 29, 1993 as amended. The motion was seconded by selectman Oaf fyn . VOTE. Unanimous. -0.. Selectman Jacobson, Selectman Costa absent. .***The motion was made by selectman Caffyn to approve the Executive Session minutes of November 29, 1993 as presented. The motion was seconded by selectman Mills, VOTE: Unanimous, - . Selectman Jacobson, Selectman Costa absent. December 4, 1993 Special Meeting; *The notion was made by selectman dills to approve the minutes of Saturday, December 41 1993 as presented. The motion was seconded by Selectman Caf yn . VOTE: Unanimous. - . Selectman Jacobson, selectman Costa absent* TM URdate: Present to update the Board on Total Quality Management were; Chief George Baker, Joyc'e Mason and Robert W r i tenour . It was noted that Anne Shaw also participated in the T M training program. Quality concepts were reviewed and presented to the Board for consideration. Continuous process improvement act t'ivitie , involving everyone in -are organizationo, in a totally integrated effort toward improving performance at every level define Total Quality Management. T M is a commitment to excellence i-n which all organizational functions focus on continuous process improvement, resulting in increased customer satisfaction indicated ►ir: Whriten ur. Also reviewed were several methods to analyze customer deeds, product or service expectations and corrective action to improve process.