2022-Annual Town Report - Laserfiche WebLink

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information systems. To create an Information Systems • Continued enhancement and support of Permitting infrastructure that provides increased accessibility to application with a widely used E-Permitting information for all citizens of the Town of Mashpee. Cloud based solution called Permit Eyes from This includes telephony, local and wide area Full Circle Technologies. data networks, e-mail and internet access, network • Continued support of a new cloud based operating systems, desktop operating systems, anti- application for the Department of Natural virus protection, firewall protection, Cyber Security Resources called Mooring Info. products and training, backup and disaster recovery • Continued expansion of Cyber Security processes services, software licensing and maintenance, to enhance overall network security. networked Security Cameras, networked printers and • Continued usage and expansion of secure other related technology. remote data storage at the Open Cape facility in Major Activities of the previous year Barnstable Village as part of the overall Disaster Recovery Plan. • Awarded a Community Compact Municipal Fiber grant to expand fiber optic cable to Municipal • Continued enhancements to the Town of Mashpee buildings in Mashpee still on wireless connectivity. Website. Buildings being upgraded are Heritage Park, • Continued to support all MUNIS clients, DPW,Transfer Station,Wastewater Facility,Fire including a software upgrade to version 11.3 and Substation,Department of Natural Resources and all new client connections via Internet Browsers. Mashpee TV. • Supported Spice Works, an in-house service call • Continued upgrading the Avaya IP Office Phone tracking system to track all technical problems System at 9 Town Buildings from version 9.0 to and projects. 11.1. • Continued support for over 200 cloud based • Added Network and Voice equipment at new Office 365 mail clients. Department of Natural Resources location. • Continued support for 3M bar code scanning and • Replaced VMWare Server at Town Hall. Inventory system at Mashpee Public Library. Upgraded all VMWare Hosts to latest version. • Continued support for audio visual equipment in • Replaced dial backup voice service at DPW from new Library Events Room. Verizon to Comcast. • Managed and supported Blackboard Connect for • Implemented new Avaya IP based phones at new Town, Police, and Fire use to inform residents Department of Natural Resources location. when emergency dictates. • Started new MUNIS Server Migration.In testing • Continued support for Invoice Cloud for phase. enhancing bill payment on-line. • Continued ongoing Cyber Security Awareness • Continued support for Mashpee TV using new Training for all town employees to mitigate large screen projectors,laptops,audio equipment, the possibility of Cyber Security Hacks in our and DVD recording equipment to greatly improve networks. This is one of several layers of Cyber the video and audio quality for the Residents of Security products we use to harden our network Mashpee. against Cyber Security threats. Goals for Fiscal 2023 • Continued support of our VPN capabilities to . Upgrade all desktops and laptops from Microsoft provide secure remote access during Covid-19. Office 2013 to Microsoft Office 365 Government • Continued support of Remote Meetings with Cloud based to enhance overall security when multiple Zoom accounts for Regulatory and Non- product support ends in 2023. Regulatory Town Meetings as required to adhere • Provide fiber based data and voice services via to Covid-19 guidelines. Open Cape network to the new Department of • Greatly enhanced our backup redundancy and Natural Resources building. security by purchasing and installing a new 20TB • To complete upgrade and training of backup solution using removable media. MUNIS from 11.3 to version 2021.7 • Provided data processing and voice services to 24 because of End of Life support for 11.3. town departments. 145