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• All services can be customized to town-specific needs based on consistent <br /> requests from multiple towns <br /> • Economies of scale are crucial for effectiveness, requiring full town <br /> participation rather than individual homeowner opt-ins <br /> • Current pricing is subject to change in the future <br /> • Focus on enhanced I/A database oversight as most immediately useful service <br /> for towns <br /> Service Types Detailed <br /> • Sampling &Inspecting (Limited O&M): Neutral third-party testing preferred <br /> by DEP for general use approval, currently serving Nitro systems Cape-wide <br /> and expanding to Vineyard <br /> • Comprehensive O&M: Annual fee covering all system maintenance, including <br /> pumping, lab fees, and minor parts —estimated $1,500/year for homeowners <br /> • Installation Oversight: Multiple project management with Aqua Fund loan <br /> integration and plan review <br /> • Towns are currently focused on sewer decisions rather than comprehensive <br /> O&M, service expected to be relevant in 2-3 years <br /> Current Database Service & Pricing <br /> • Current Service: $60 annual fee per home for database access and O&M <br /> contract oversight <br /> • Process includes reviewing contracts, contacting homeowners/operators for <br /> missing contracts, three attempts before a health agent referral <br /> • 90 %+ success rate in resolving contract issues before reaching health <br /> departments <br /> • Service has only required health department contact twice in three years, Cape <br /> and Island-wide <br /> Enhanced I/A Database Oversight <br /> • Enhanced service acts as a technical partner to health departments beyond <br /> contract tracking <br /> • Monitors missing sampling/inspections based on town or DEP requirements <br /> (whichever is stricter) <br /> • Reviews test results for required parameters and performance ranges <br /> • Investigates underperformance issues and works with operators for resolution <br /> • Monthly reporting to health agents with 3-4 correction attempts before referral <br /> Enhanced Service Pricing Structure <br /> • Enhanced oversight: 160 annually (includes previous 60 base service) <br /> • Premium option with spot-checking: $235 annually (includes actual retesting) <br /> • Charged annually to operators on July 1st(county fiscal year) <br /> • Operators typically pass costs to homeowners as a `county charge' line item <br /> Program Staffing & Timeline <br /> 5 <br />