2011 - Laserfiche WebLink

Home Browse Search

• 13. That same day,the complainant,Jeffrey Williams,called the respondent.However,the complainant was unable to reach him. . 14. The complainant,Jeffrey Williams,visited the respondent's pool store.There,he spoke with the respondent about the panels, asvell as his concern that his voice messages had gone unreturned. _ 15_ After the discussion,the respondent agi+eed to come to the job site later that day and_look_at the. work Upon reviewing the work,the respondent agreed with the complainant's assessment and told him that work to correct the problem would ensue the next morning,on June 6, 2014. 16. Neither the respondent nor any agents or representatives came to the pool site the morning of June 6.The complainant,Jeffrey Williams,called the respondent using one of two available mobile phone numbers.However,he was unable to reach the respondent. 17. The complainant,Kara Kelleher,visited the respondent's pool store the morning of June 6 and spoke with a customer service representative named Corey.The complainant told Corey that they were very concerned that no one has begun to correct the problem with the pool and that the respondent was not returning their phone calls. Corey told the complainant that he would relay the message to the respondent as soon as possible. 18. The complainants continued to call the respondent and leave voice messages throughout the rest of the day.Around mid-morning on June 6,Corey called the complainant,Kara Kelleher, and told her that he just spoke with the respondent,who was now on his way to the pool site. • M In the early afternoon of June 6,the respondent sent the following text message to the complainant,Kara Kelleher. "I'm in ER I'll call later." 20. Neither the respondent nor any agents or representatives came to the pool site at any time on June 6,2014. 21. On June 7,2014,the respondent sent text messages to the complainant,Jeff Williams,explaining that he was going to be released from a hospital,as he had been admitted due to a blood clot in the lung. 22. After the text message and explanation about-the hospital;-the respondent did not communicate with the complainants again on June 7,2014. 23. During the afternoon of June 7,the complainants went to the address of homeowners who hired the respondent to install a pool and spoke with them about their experience. 24. On June 8,2014,the complainant,Jeff Williams,drove to another address where,according to a posting on the company Facebook page,the respondent had installed a pool. 25. Upon arrival,the complainant saw the respondent cutting down trees and working in the yard. 26. During the increasingly heated discussion,the respondent told the complainant that he would be • at the pool site the next day to come up with a plan to 5x the problems.The complainant also learned at that time that the address belonged to the respondent's girlfriend. Page 3 of 7