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r <br /> r, <br /> I <br /> I <br /> i I <br /> I <br /> discuss any particular problem with Jack. It makes it very cur rs m . I have <br /> to picture the situation fr m fair away when I get a complaint calx 1 from Elias. <br /> If only you could direct your calls directly to Jack and he could rectify it on <br /> the spot. We tried to get this in March but it hasn't happened. <br /> c F : I dont like to do the Agents job. When I see something wr ng, I tell the <br /> Agent or inspector to go out and investigate. Since Larch they have been getting <br /> I <br /> a hold of you rather than the manager. This is a slippage, frog now on we will <br /> deal with the manger first. If I 'm going t g and inspect our will b notified.- <br /> I <br /> I feel that the Agents the expert, I ' just m a concerned individual. <br /> R : We would also like to add that when you or any agent cores in for a inspection <br /> please notify the manager, So that he can get the benefit of your comments. <br /> We dont want to hear your personal comments through the press. <br /> FB: We have never gone out of our way to put things in the press. <br /> You have to realize that those meetings are open to thep r ss. We cant sa to <br /> the press sit on this one. We never will . <br /> R . We feel that we should be notified of complaints before they rdiscussed i n <br /> an open meeting, so that we may have the opportunity to rmdle the situation. <br /> FB: When I see something wrong, I tell the inspector to check it out on h i s next <br /> inspection. This has been my procedure from the beginning. That evening <br /> I had been in there and had had five peop l complain to me about Angelo' s <br /> e also had a letter of complaint at the meeting. We read this letter at the <br /> meeting and the discussion ensued. We did not invite the press. <br /> RG: Dent you think reading an anynimeus letter that you know is going to be in <br /> the press is somewhat unfair? The basis of our system is that the accused <br /> has the night to confront the accuser. <br /> FB: I would agree with you but when you are in our position where you have people <br /> continuously making complaints, and oyu continuously toll them to put it in <br /> writing and sign it. ,,We would be in the sane position we were in in March when <br /> you asked where were our written complaints. <br /> *RG: Mr McQuaid as the Agent has the right to follow-up on these c6m laints, the <br /> entire procedure is established which is fair to everyone. We should have the <br /> opportunity to say yesyou're right or we disagree with you. <br /> EAM: The mini or walk-through inspection was , conducted in August. I was sent there <br /> y the Agent. I noted seven violations upon -returning to the office I was 1d <br /> y the Agent to call Mr Sturtevant- and notify hien. I did this and was told that <br /> all violations would be taken care of within 30 mins, except for the broken tiles <br /> which were on order. I was later told to return to the store again unannounced <br /> to determine whether they were taken care of. This is the communication we have <br /> have adopted. I have called Sturtevant on numerous occasions, or I send him <br /> copy of a written complaint. The items had not been taken care of. So I put <br /> y observations in witing. In fact I wrote: upon my return the store was very <br /> busy, but the load lines should never be exceeded. This was the most crucial <br /> I also noted, just to show fairness on our part that Bob Tall nt was in the <br /> store Sat Morning and he found the store to be very clean. <br /> i R : The fair thing would have been for ,you to have spoken to someone in the store <br /> and said this, this and this should be taken care of. <br /> JF: Load lines do not mean the product is bad,- this depends on the internal temp. <br /> of the product, Some customers dig for the lowest i tme and in so doing stack <br />. what they' re removing higher that the load line. Same thing in the <br /> produce <br /> dept. the customer searches for the lowest item and thus' some products end up <br /> on the floor. The point is that Mr McQuaid should have gone to slack. This <br /> would have been corrected immediately. <br /> EAM: I don't think so, because I told Nor Sturtevant exactly which units were over- <br /> loaded and when I went back the same units were still overloaded. <br /> May I interrupt? If we are going to get into specifics, I invite a formal <br /> complaint.It seems a waste of time otherwise. <br /> EAM: I ani only bringing this up 'to indicate that I d i d reach Mr Sturtevant to <br /> give you the chance to correct the problems. This is the line of communication <br />