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. .. <br /> months with the parking area, which was out of our control , we've tried t <br /> deal with every situation to rake our store the best possible.We will continue <br /> 0 to operate that way,We grant to be in Mashpee for a very long time, <br /> FB: As a citizen of Mashpee, there are many times I go into your store or any otter <br /> store, I e gorse out with our inspectors b fore, I know the inspection rocedur , <br /> I know what' s required, it' s second mature to me. When I go into a store, the ap- <br /> pearance tolls me two things. 1 . whether the store rants my business. and wants <br /> my continued business. 2. When I see that the aisles are jammed, things on the <br /> floor, it' s a negative reaction and it disturbs me when it's in my town. After the <br /> incident ,you alluded to, where tete press got a hold of some- of the complaints, <br /> I - went to the store several days later, I noticed that the aisles were clear, <br /> that the area was in much better condition. A puddle on the floor was being <br /> mopped up. The person doing the mopping -was being kidded about mopping up again. <br /> I was very happy.The store manager should not be in the office, he should be out <br /> walking the aisles.he has cone up thru the ranks and knows every aspect and dept. <br /> in the operation. We are not here to tell him how to do h i s job, When we go into <br /> the store formally or informally we want to see tete manager to carry out what <br /> needs to be done. But what has happened is it takes formal steps to get things <br /> corrected, By no means do we mean that Angelo' s hasn't correct what we formally <br /> reguest.But we have to keep jogging; keep stabbing needles at problems that the <br /> public sees. Speaking personally, I ars sure I could alk -into the store right <br /> now and find some things wrong. You' ll remember back in March it was our feeling <br /> that the store cannot not handle the volume it' s forced to during the summer <br /> months. e agrred with ,your plans for upgrading the flooring and your- ongoing <br /> sanitation programs. Things have improved. You call our complaints petty things., <br /> but in the eyes of the public they are not petty. These are the things that <br /> strike and they tell us. There still clot of personal contact, and when some- <br /> one tells rye or Elias or any member of the Board of a complaint, they feel that <br /> they don't need to put it in writing . that this is official enough. <br /> JF: That' s right, Jack MacDonald is the Stan on the spot and he has the support of <br /> the corp.We've spent well over $100,000 on renovating the store. One of the <br /> reasons Jack is in that store is because of his rapport with the public. <br /> I agree that if someone gets a bad product even if we sell 100,000 units of it, <br /> it is important to that person, We welcome the exchange back and forth, We <br /> want to know of any feedback from the town,.-, We don't feel however that -this <br /> type of feedback should go out to the press. unless it's of a serious nature. <br /> and we are not willing to do anything about it. <br /> Jack MacDonald (JM) : I have been in the business for 25 ,yrs in ten dif. towns and h <br /> had an excellent relationship B Hs. Give me an opportunity to prove myself. <br /> When we saw the report in the Messenger, it hurt us, alot of our employees are <br /> lashpee residents. We' re not perfect but we' re striving. The employees were <br /> upset that they had to read about the article without knowing about it. <br /> I 'd like you to come down tonight. Things are going to be dropped on the florr. <br /> Sometimes we don't mop the floor on purpose because of safety, we sweep it. <br /> There is no question s to who is in charge of the store. I am. I welcome <br /> the BOH at any time. I 'm a phone call away. <br /> OFB: We've seen this cycle, where there are complaints, we call a meeting, thews <br /> a clean sweep and that lasts for a while then there' s a break-down again. <br /> We want an evening-out, we don't expect you to be perfect. It seems that <br /> things are not taken care of as soon as possible. Jammed aisles create more <br /> spilled products ending on the floor. Over loading i s difficult to prevent. <br /> This has been much better. Fewer complaints, out of date products. It just <br /> so happened that night we were discussing recent complaints the press was here. <br /> I had gust been in the store and it rade rye sick and sad because I thought things <br /> were moving along well , but everything caged-in. It happens. The only thing we <br /> do is fire off our phone calls, <br /> Robert Sturtevant (RS) : As far as I can tell at no time did any member of the Board <br />