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Goal : Explore w s of improving customer service. <br /> t. Review results of survey for comments on services and hours. <br /> Action: Look for ways cornments can be translated into service improvements thatiII increase <br /> customer satisfaction level. This will be ongoing during the life of the plan. <br /> Action: Explore opportunities for customer service training or other innovations in FY2005and <br /> implement changes by FY 2006. <br /> Evaluation measure: Repeat customer service survey in FY 2006 and compare results to <br /> FY 004 survey. <br /> 2. Seek ways of soliciting patron suggestions for services and programs. <br /> Action: Solicit patron comments in person or by email to receive suggestions on what types of <br /> services or programs they would Bice to see the library offer. <br />