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emalling overdue notices for-about ear. CLAMS has recently activated a <br /> Program to notify patrons that requested boobs are now ready for pickup. I <br /> asked CLAIMS to activate-that feature for llashpee and we have been sending <br /> the email notices for about two weeks. The benefits of er aping are less staff or <br /> volunteer time is spent making phone calls to patrons. Many tires multiple cal-Is <br /> were needed if a patron couldn't be reached. - Sometimes patrons didn't receive <br /> the message from their family that- n item was ready and the hold expired before <br /> they visited the library. Feedback from 'patrons has been positive. They get <br /> -notice of reserves more quickly and if by chance they miss an iter: they have a <br /> written record of what the item was. <br /> We reviewed ways the rest of the staff can assist the Circulation desk staff during <br /> peak times. We also developed an end of day routine-that will hopefully make <br /> e <br /> shutting.down the public computers fifteen minutes before closing the library a <br /> reality. Without this, patrons stay on too long and delay the staff from closing the <br /> library on tire.- We covered reserving museum passes and Internet slots. After <br /> checking,with -staff, they feel the meeting was helpful .and the procedures <br /> discussed are working more smoothly. <br />