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phones, computers and moving the collection back into the building. I feel <br /> we will need a minimum of three weeks to gel everything set up, and <br /> learn the new building and equipment. We can discuss actual closing <br /> dates as we get closer to the move. <br /> j There are concerns from the staff about the staffing situation, which is <br /> understandable. Even with volunteers helping out, lines will be longer than <br /> patrons are used to. Patrons may question why the tows built such a <br /> large building without sufficient staffing. Staff is cancemed about the <br /> negative feedback they may be faced with since they are on the front <br /> lines. Staff has asked if the Trustees could put together a fact sheet that <br /> patrons could be referred to. They don't want the responsibility of <br /> explaining the staff shortages to each and every patron. They'd also like <br /> to feet that everyone is giving a consistent explanation for the longer <br /> lines. The fact sheet would be similar to the approach we used when <br /> bringing educating the public about the need for the new building. As part <br /> of the new phone system, the Trustees will have a mailbox. If patrons <br /> have concerns that the staff cannot satisfy, I'd like to encourage them to <br /> leave a phone message for the Trustees. You would have to determine <br /> who would access the mailbox and how concerns would be addressed. A <br /> log could be kept of concerns and documented for presentation to the <br /> Selectmen. The phone number could appear on the fact sheetft <br /> i <br /> i <br /> I <br /> I <br /> i <br /> I <br />