2019-Annual Town Report - Laserfiche WebLink

Home Browse Search

Department Mission To provide 24 geographically dispersed departments in Mashpee with consistent, cost effective, and secure connectivity to all current and future information systems. To create an Information Systems infrastructure that provides increased accessibility to information for all citizens of the Town of Mashpee. This includes telephony, local and wide area data networks, e-mail and internet access, network operating systems, desktop operating systems, anti -virus protection, firewall protection, Cyber Security initiatives, backup and disaster recovery services, software licensing and maintenance, networked Security Cameras, networked printers and other related technology. Major Activities of the previous year • Provided data processing and voice services to 24 town departments. • Completed the replacement of a 20 year old Permitting application with a widely used E- Permitting Cloud based solution called PermitEyes from Full Circle Technologies. • Continued expansion of a multi -year project to digitize vital town information and store it in Laserfiche, a Document Management application. Scanned over 1.7 million documents for Building, Board of Health, ZBA, Conservation, and Town Clerk Departments. Added an additional 9000 large format maps for the Planning Department. • Continued to expand the usage of the Laserfiche Web Portal which allows the Town of Mashpee to publish data to website directly and securely from the Laserfiche Digital Repository. Worked with the Town Clerk to publish Meeting Minutes and Agendas for 27 Boards and Committees. This greatly reduces the workload of producing, archiving, and delivering Meeting Minutes and Agendas to the public. • Continued support of a new cloud based application for the Department of Natural Resources called Mooring Info. New system greatly improves tracking Moorings and Mooring Waitlist and provides better Reporting capabilities. Plans underway to provide credit card transactions in 2020. • Implemented program to address Cyber Security Training for all Town employees. • Continued expansion of Cyber Security processes to enhance overall network security. • Continued usage and expansion of secure remote data storage at the Open Cape facility in Barnstable Village as part of the overall Disaster Recovery Plan. • Continued enhancements to the Town of Mashpee Website. • Continued to support all MUNIS clients, including a software upgrade to version 11.3 and all new client connections via Internet Browsers. • Continued support and expansion of Public Access wireless network across 10 Town buildings. • Supported Spice Works, an in-house service call tracking system to track all technical problems and projects. • Continued support for over 200 cloud based Office 365 mail clients, as well as support for in- house Exchange Hybrid Server to support Active Directory integration. • Continued support for 3M bar code scanning and Inventory system at Mashpee Public Library. • Continued support for audio visual equipment in new Library Events Room. • Managed and supported Blackboard Connect for Town, Police, and Fire use to inform residents when emergency dictates. • Continued upgrading Microsoft Server software to latest platform. • Expanded functionality and usage of new Layer 3 Core Switch at Town Hall to better control network traffic and security, as well as manage the new voice traffic for the new Avaya phone network. • Upgraded Avaya IP Office Manager to latest software release. • Continued support of SSL VPN product for secure remote access capability. • Continued support for Invoice Cloud for enhancing bill payment on-line.