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t r <br /> shall. be processed in accordance with the following procedure <br /> 1 . Grievance Defined, A grievance is a dispute or' controversy between <br /> an employee, other than a probationary employee, and the Town over <br /> a specific provision of this Plan. <br /> . Grievance Steps. <br /> T <br /> Step1 -- An employee must submit a grievance in writing to his <br /> Department ent Head within-five ( calendar days of the occurrence o <br /> the event giving rise to the grievance. The grievance shall contain <br /> ,a lame <br /> Nature of the grievance <br /> e) Requested remedy <br /> d Signature of the ploee <br /> The Department Heald shall respond in writing to the grievance within <br /> five ) working days with a copy sent to the Personnel. Board and <br /> the Board of Selectmen, <br /> Step 2 If the employee is not satisfied with the answer given in <br /> Step 1 , the grievance must be submitted to the Personnel Board within <br /> fiveworking days from the date the answer is received or the date <br /> It is due, whichever first occurs. The Board or a designee of the <br /> Board shall consider it as soon as possible but not later than ten (1 0) <br /> working days after receipt of the grievance. The- Board shall issue its <br /> reply in writing within five ( working days. The decision n of the <br /> Personnel Board on all grievances is final and binding. Where the Board <br />